Frequently asked questions
For customers who are unable to attend the new dates, please lodge your refund request here by Thu 15 Jan 2026. Requests received will be processed within 30 business days after the cut-off date or where the event is occurring in less than 30 days, the refund will be processed prior to the new event date.
The gates open two hours before the show starts.
For customers who are unable to attend the new dates, please lodge your refund request here by Thu 15 Jan 2026. Requests received will be processed within 30 business days after the cut-off date or where the event is occurring in less than 30 days, the refund will be processed prior to the new event date.
General
Is this suitable for first-time opera-goers?
Is this suitable for first-time opera-goers?
Yes! This production is a visually spectacular, emotionally powerful experience, perfect for both seasoned opera lovers and newcomers.
Can I take photos or videos during the performance?
Can I take photos or videos during the performance?
Photography and video recording during the performance are strictly prohibited. However, feel free to take photos before and after the show or during intermission.
What time should I arrive?
What time should I arrive?
Please arrive at the venue at least one hour before the start of the show. Approximate timing will be confirmed closer to the event date.
Will there be an intermission?
Will there be an intermission?
Yes, the performance includes an intermission. Approximate timing will be confirmed closer to the event date.
What should I wear to the event?
What should I wear to the event?
While there’s no official dress code, many patrons choose to dress smartly for the opera. As this is an outdoor event, we recommend dressing for the weather.
How long is the performance?
How long is the performance?
Run time is 3 hrs 15mins including 30 minute intermission.
Will the performance be in English?
Will the performance be in English?
No, AIDA will be performed in the original Italian, with English subtitles projected for the audience.
Casting notice
Casting notice
The producers cannot guarantee the appearance of any particular artist at any performance. No refunds or exchanges will be offered as a result of an artist’s unavailability to perform at any performance.
Recordings and Photography
Recordings and Photography
Photography, video and sound recordings of any kind are strictly prohibited during the performance.
Late-comers policy
Late-comers policy
Patrons arriving late may not be admitted into the venue until a suitable break in the performance. Latecomers may not be seated in their ticketed seat, but in an alternate area nearer an entrance where minimal disruption will be caused to seated attendees. This is at the discretion of the venue staff.
Age Guide
Age Guide
This performance is suitable for a general audience. As it is a full-length theatrical performance, it is recommended for ages 15 and up.
Ticketing
What happens if the event is cancelled or rescheduled?
In the unlikely event of cancellation or rescheduling, ticket holders will be contacted directly and offered options in line with the ticketing policy.
Can I transfer my ticket to someone else?
Please refer to the official ticketing terms and conditions.
Can I get a refund if I can’t attend?
Please refer to the official ticketing terms and conditions.
Group bookings
Please email aidagroups@teglive.com.au for Group & School Bookings.
Authorised Ticket Seller
Ticketek is the only authorised ticket seller for the event. Purchasing tickets from unauthorised sources, such as scalpers or other resale platforms, carries a significant risk. These tickets may be invalid, leading to denied entry to the event. Any authorised ticket sellers other than Ticketek will be listed here.
Ticket Exchange Policy
Ticket exchanges are not available for this event. Ticketek Helpdesk link
Accessibility
For accessibility information, please visit the Adelaide Oval website below
General
Is this suitable for first-time opera-goers?
Is this suitable for first-time opera-goers?
Yes! This production is a visually spectacular, emotionally powerful experience, perfect for both seasoned opera lovers and newcomers.
Can I take photos or videos during the performance?
Can I take photos or videos during the performance?
Photography and video recording during the performance are strictly prohibited. However, feel free to take photos before and after the show or during intermission.
What time should I arrive?
What time should I arrive?
Please arrive at the venue at least one hour before the start of the show. Approximate timing will be confirmed closer to the event date.
Will there be an intermission?
Will there be an intermission?
Yes, the performance includes an intermission. Approximate timing will be confirmed closer to the event date.
What should I wear to the event?
What should I wear to the event?
While there’s no official dress code, many patrons choose to dress smartly for the opera. As this is an outdoor event, we recommend dressing for the weather.
How long is the performance?
How long is the performance?
Run time is 3 hrs 15mins including 30 minute intermission.
Will the performance be in English?
Will the performance be in English?
No, AIDA will be performed in the original Italian, with English subtitles projected for the audience.
Casting notice
Casting notice
The producers cannot guarantee the appearance of any particular artist at any performance. No refunds or exchanges will be offered as a result of an artist’s unavailability to perform at any performance.
Recordings and Photography
Recordings and Photography
Photography, video and sound recordings of any kind are strictly prohibited during the performance.
Late-comers policy
Late-comers policy
Patrons arriving late may not be admitted into the venue until a suitable break in the performance. Latecomers may not be seated in their ticketed seat, but in an alternate area nearer an entrance where minimal disruption will be caused to seated attendees. This is at the discretion of the venue staff.
Age Guide
Age Guide
This performance is suitable for a general audience. As it is a full-length theatrical performance, it is recommended for ages 15 and up.
Ticketing
What happens if the event is cancelled or rescheduled?
In the unlikely event of cancellation or rescheduling, ticket holders will be contacted directly and offered options in line with the ticketing policy.
Can I transfer my ticket to someone else?
Please refer to the official ticketing terms and conditions.
Can I get a refund if I can’t attend?
Please refer to the official ticketing terms and conditions.
Group bookings
Please email aidagroups@teglive.com.au for Group & School Bookings.
Authorised Ticket Seller
Ticketek is the only authorised ticket seller for the event. Purchasing tickets from unauthorised sources, such as scalpers or other resale platforms, carries a significant risk. These tickets may be invalid, leading to denied entry to the event. Any authorised ticket sellers other than Ticketek will be listed here.
Ticket Exchange Policy
Ticket exchanges are not available for this event. Ticketek Helpdesk link
Accessibility
For accessibility information, please visit the Adelaide Oval website below





